The Independent Assessor

When writing to me please remember:

  • To include your Ombudsman Service’s case reference number
  • You don’t need to provide any evidence or additional paperwork. I will go through the whole case file and all the Ombudsman Service's records to investigate your complaint.
        • If I find that I need any further information from you, my office will be in touch.
        • My office will be returning any large bundles of information that we don’t see necessary for my investigation.

PO Box 35738
London
E14 9YU

or email: independent.assessor@financial-ombudsman.org.uk